Thank you for your feedback. We’d like to clarify a few points regarding this order.
Our recent restock of black metal discs was packaged by our manufacturer in baggies rather than tubes. This change was made for shipping efficiency, and future shipments will continue to arrive this way. The silver discs were part of an earlier production run and were packaged in tubes, which is why the packaging differed.
Regarding sizing, the black metal discs sent are correctly listed and labeled as 3.5 cm expander discs. The confusion appears to stem from a comparison with the silver discs, which are 3.7 cm and therefore slightly larger. While both are considered “expander” discs because they are larger than the standard discs included with our planners (which range from 1.5 cm to 3 cm), the black discs received are accurate to the product description on our website.
We made multiple attempts to clarify this via email. While we understand the frustration, we ask that communication remain respectful.
As a courtesy, we offered a return for store credit if the discs did not meet expectations. However, because the correct product was sent as described, we are unable to offer a refund in accordance with our store policy.
We appreciate your understanding.